Frequently questions asked
1. What makes Amairo a luxury body care brand?
Amairo is rooted in emotion, memory, and sensory indulgence. Our formulations blend premium botanicals, refined fragrances, and skin-loving actives to deliver an elevated self-care experience that feels personal, timeless, and indulgent.
2. Are Amairo products suitable for all skin types?
Yes. Our products are thoughtfully formulated to suit all skin types, including sensitive skin. Each formulation is dermatologically tested and crafted with gentle yet effective ingredients.
3. Are Amairo products free from harmful chemicals?
Absolutely. Amairo products are free from parabens, sulphates, mineral oils, and harsh toxins. We believe in clean luxury that nurtures your skin without compromise.
4. Are your fragrances synthetic or natural?
Our fragrances are a harmonious blend of safe, fine-grade aromatic compounds and natural extracts, designed to be long-lasting, skin -friendly, and emotionally evocative.
5. Do you test your products on animals?
Never. Amairo is a cruelty-free brand. We do not test on animals at any stage of product development.
6. How should I store Amairo products for best results?
Store your Amairo products in a cool, dry place away from direct sunlight to preserve the potency, fragrance, and texture.
7. How long does it take to see visible results on the skin?
Most users experience softer, hydrated skin from the first use. With regular use, visible improvement in texture, glow, and nourishment can be observed within 2–3 weeks.
8. Are Amairo products safe during pregnancy?
Our formulations are gentle and clean, but we recommend consulting your doctor before introducing any new skincare product during pregnancy.
9. Do you offer gift packaging and customized hampers?
Yes. Amairo offers beautifully curated gift packaging and customized luxury hampers for weddings, festivals, and special occasions. Please contact our team for bespoke gifting solutions.
10. Where can I purchase authentic Amairo products?
You can purchase genuine Amairo products through our official website, verified social platforms, and authorized retail partners only.
1. How can I become an authorized Amairo distributor?
You can apply by submitting a distributor inquiry through our official website or by contacting our B2B team directly. All applications are reviewed to ensure brand alignment and market capability.
2. What is the minimum order quantity (MOQ) for distributors?
The standard MOQ for all B2B distributor orders is 50 pieces per product.
3. What payment terms does Amairo follow for bulk orders?
A 50% advance payment is required to confirm the order, with the remaining 50% payable before dispatch.
4. Do you offer distributor discounts on MRP?
Yes. Authorized distributors receive a 15% flat discount on all products as part of our standard B2B pricing structure.
5. What is the average order processing time?
Orders are typically processed and prepared for dispatch within 5–10 working days, depending on order volume and stock availability.
6. Do you provide marketing or brand support to distributors?
Yes. Distributors receive access to brand creatives, product training, fragrance stories, and seasonal promotional support to help drive sales.
7. Is there any territory exclusivity for distributors?
Territory exclusivity may be offered based on performance, sales potential, and regional demand, subject to mutual agreement.
8. Can I sell Amairo products online as a distributor?
Yes, online sales are permitted only with prior written approval from the Amairo team to maintain brand consistency and pricing integrity.
9. What documents are required to become a distributor?
Basic business documentation such as GST certificate, PAN, address proof, and trade registration are required for onboarding.
10. Whom should I contact for B2B support or re-orders?
All re-orders and B2B support are managed through our dedicated distributor relationship team via official contact channels.
Shipping & Return FAQs
1. What is the estimated delivery time for orders?
Retail orders are typically delivered within 5–8 working days, depending on the customer’s location and courier partner.
2. Do you ship across India?
Yes. Amairo ships pan-India through trusted logistic partners to ensure safe and timely delivery.
3. Can I track my Amairo order?
Yes. Once your order is dispatched, you will receive a tracking link via SMS or email.
4. What is your return or replacement policy?
We accept returns or replacements only in case of damaged, defective, or incorrect products, reported within 48 hours of delivery along with an unboxing video.
5. Are sale or discounted items eligible for return?
Products purchased during sales, promotions, or at special discounted rates are non-returnable and non-refundable, except in the case of manufacturing defects or transit damage.